Refund policy
Guest Care Policy
Our Hospitality Promise
At HUNI, we believe hospitality extends beyond the table.
Every order is thoughtfully prepared with the same care we would offer if you were a guest in our home. If your experience doesn't meet our standards, we want to hear from you. While certain products cannot be returned due to food safety regulations, we will always review each situation with fairness, kindness, and a genuine commitment to making things right.
Our goal isn't simply to complete an order—it's to earn your trust.
Food & Beverage Products
Because many of our products are handcrafted and perishable, we cannot accept returns on food, beverages, refrigerated items, frozen products, or other consumable goods.
If your order arrives damaged, incorrect, or compromised during transit, please contact us within 48 hours of delivery.
Email us at hello@hunicollective.com
Please include:
- Your order number
- Photos of the product and packaging
- A brief description of the issue
After reviewing your request, we may offer a replacement, store credit, or refund at our discretion.
Pantry Products
Unopened, shelf-stable pantry products may be eligible for return within 3 days of delivery.
Products must be:
- Unopened
- In their original packaging
- In resalable condition
Return shipping costs are the responsibility of the customer unless the return is the result of our error.
Merchandise
Unused merchandise, apparel, and accessories may be returned within 7 days of delivery.
Items must be:
- Unused
- Unwashed (when applicable)
- In original condition
- Returned with original tags and packaging
If We Made a Mistake
If we shipped the wrong item, your order arrived damaged, or there was an issue with product quality, we'll make it right.
Depending on the circumstances, we may provide:
- A replacement product
- Store credit
- A refund
Every request is reviewed individually because every guest matters.
Taste & Personal Preference
Food is personal, and taste is subjective.
For that reason, we cannot offer refunds simply because a product wasn't to your personal preference.
However, if you believe there is a quality concern or your order was prepared incorrectly, we'd genuinely appreciate the opportunity to make it right.
Digital Products
Due to the nature of downloadable content, all sales of digital products—including recipe guides, e-books, meal plans, and digital resources—are final.
If you experience technical difficulties accessing your purchase, please contact us and we'll gladly assist you.
Catering, Private Chef & Events
Reservations for catering, chef experiences, workshops, and private events require advance planning, scheduling, and ingredient sourcing.
Because your date is reserved exclusively for you:
- Deposits are non-refundable.
- Cancellations made 30 or more days before your event may transfer the deposit to a new date within 12 months, subject to availability.
- Cancellations made 14–29 days before the event may receive a partial event credit toward a future booking.
- Cancellations made less than 14 days before the event are not eligible for credits or refunds.
If an emergency arises, please reach out. While we cannot guarantee exceptions, we'll always approach your situation with care and compassion.
Gift Cards
Gift cards are non-refundable and cannot be redeemed for cash except where required by law.
Refund Processing
Approved refunds will be issued to the original payment method.
Please allow 5–10 business days for your financial institution to process the transaction.
Contact Us
Questions about your order?
We're always happy to help.
Email: hello@hunicollective.com
We strive to respond within 1–2 business days.
A Note from Our Founder
"I've been my grandmother Mary's sous chef since I was fourteen years old, and one lesson has stayed with me through every recipe and every table I've prepared: the first ingredient is always love.
That lesson continues to guide every decision we make at HUNI—including how we care for our guests when something doesn't go as planned.
Thank you for trusting us to be part of your table."
— Chef BAM
Founder & Creative Director , HUNI