What is HUNI Collective ? .
HUNI exists to reconnect people through food.
In a world built around convenience and speed, HUNI creates spaces, meals, beverages, and experiences that invite people to slow down, gather, and enjoy one another.
Every menu item, event, and interaction is designed with care because hospitality isn't simply what we provide—it's how we make people feel.
GUEST CARE POLICY
Guest Care Policy
Our Hospitality Promise
At HUNI, we believe hospitality extends beyond the table.
Every order is thoughtfully prepared with the same care we would offer if you were a guest in our home. If your experience doesn't meet our standards, we want to hear from you. While certain products cannot be returned due to food safety regulations, we will always review each situation with fairness, kindness, and a genuine commitment to making things right.
Our goal isn't simply to complete an order—it's to earn your trust.
Food & Beverage Products
Because many of our products are handcrafted and perishable, we cannot accept returns on food, beverages, refrigerated items, frozen products, or other consumable goods.
If your order arrives damaged, incorrect, or compromised during transit, please contact us within 48 hours of delivery.
Email us at hello@hunicollective.com
Please include:
- Your order number
- Photos of the product and packaging
- A brief description of the issue
After reviewing your request, we may offer a replacement, store credit, or refund at our discretion.
Pantry Products
Unopened, shelf-stable pantry products may be eligible for return within 14 days of delivery.
Products must be:
- Unopened
- In their original packaging
- In resalable condition
Return shipping costs are the responsibility of the customer unless the return is the result of our error.
Merchandise
Unused merchandise, apparel, and accessories may be returned within 30 days of delivery.
Items must be:
- Unused
- Unwashed (when applicable)
- In original condition
- Returned with original tags and packaging
If We Made a Mistake
If we shipped the wrong item, your order arrived damaged, or there was an issue with product quality, we'll make it right.
Depending on the circumstances, we may provide:
- A replacement product
- Store credit
- A refund
Every request is reviewed individually because every guest matters.
Taste & Personal Preference
Food is personal, and taste is subjective.
For that reason, we cannot offer refunds simply because a product wasn't to your personal preference.
However, if you believe there is a quality concern or your order was prepared incorrectly, we'd genuinely appreciate the opportunity to make it right.
Digital Products
Due to the nature of downloadable content, all sales of digital products—including recipe guides, e-books, meal plans, and digital resources—are final.
If you experience technical difficulties accessing your purchase, please contact us and we'll gladly assist you.
Catering, Private Chef & Events
Reservations for catering, chef experiences, workshops, and private events require advance planning, scheduling, and ingredient sourcing.
Because your date is reserved exclusively for you:
- Deposits are non-refundable.
- Cancellations made 30 or more days before your event may transfer the deposit to a new date within 12 months, subject to availability.
- Cancellations made 14–29 days before the event may receive a partial event credit toward a future booking.
- Cancellations made less than 14 days before the event are not eligible for credits or refunds.
If an emergency arises, please reach out. While we cannot guarantee exceptions, we'll always approach your situation with care and compassion.
Gift Cards
Gift cards are non-refundable and cannot be redeemed for cash except where required by law.
Refund Processing
Approved refunds will be issued to the original payment method.
Please allow 5–10 business days for your financial institution to process the transaction.
Contact Us
Questions about your order?
We're always happy to help.
Email: hello@hunicollective.com
We strive to respond within 1–2 business days.
A Note from Our Founder
"I've been my grandmother Mary's sous chef since I was fourteen years old, and one lesson has stayed with me through every recipe and every table I've prepared: the first ingredient is always love.
That lesson continues to guide every decision we make at HUNI—including how we care for our guests when something doesn't go as planned.
Thank you for trusting us to be part of your table."
— Chef BAM
Founder, HUNI
BOOKING EXPERIENCES | POLICY
Experience Policy
Every HUNI experience is thoughtfully planned and tailored specifically for you. Once your reservation is confirmed, we begin coordinating menus, sourcing ingredients, scheduling staff, and preparing every detail to ensure a seamless experience.
Because each event is customized, the following policies apply:
Deposits
A signed agreement and non-refundable deposit are required to reserve your date.
Your reservation is not confirmed until both have been received.
Rescheduling
If your plans change, we'll do our best to accommodate a new date based on availability.
- 30+ days before your experience: Deposit may be transferred to a new date within 12 months.
- 14–29 days: Partial event credit may be offered at HUNI's discretion.
- Less than 14 days: Deposits are generally forfeited due to planning, staffing, and ingredient commitments.
Guest Count
Final guest counts must be confirmed 7 days before your experience.
After confirmation, reductions in guest count may not reduce the final invoice because preparations have already begun.
Menu Changes
Reasonable dietary accommodations and menu adjustments may be available if requested before your planning deadline.
Availability depends on sourcing and preparation requirements.
Cancellations
If HUNI must cancel due to unforeseen circumstances, you'll receive the option to:
- Reschedule your experience
- Receive a full refund of payments made
Our Promise
Every HUNI experience is created with intention, care, and genuine hospitality. If something unexpected arises, we'll communicate openly and work with you to find the best possible solution.
BOOKING SERVICES
Private Chef Booking Policy
Every Experience Begins with Intention.
Thank you for considering HUNI to be part of your table.
Each private chef experience is thoughtfully designed around your guests, preferences, dietary needs, and occasion. From menu development to ingredient sourcing and final presentation, every detail is intentionally planned to create an unforgettable gathering.
To ensure the highest level of service, please review our booking policy below.
Booking & Reservation
All private chef experiences require:
- A completed inquiry form
- A consultation (when applicable)
- A customized proposal
- A signed service agreement
- A non-refundable booking retainer
Your event date is not reserved until the signed agreement and booking retainer have been received.
Booking Retainer
A 50% non-refundable booking retainer is required to secure your event date.
The remaining balance is due 14 days before your scheduled experience, unless otherwise stated in your proposal.
Bookings made within 14 days of the event require payment in full at the time of booking.
Minimum Booking
Private chef experiences begin at $650 (day rate ) $750 (experiences and may require a minimum guest count depending on the service selected.
Final pricing is determined by:
- Number of guests
- Menu selection
- Service style
- Location
- Equipment requirements
- Staffing needs
- Travel distance
Guest Count
A final guest count must be confirmed 7 days before your event.
Once confirmed, the guest count cannot be reduced for pricing purposes, as ingredients, staffing, and preparation have already been scheduled.
Additional guests may be accommodated based on availability and may incur additional charges.
Menu Planning
Your custom menu is developed specifically for your event.
Dietary restrictions and allergies should be communicated during the planning process.
Reasonable menu adjustments may be accommodated prior to your planning deadline, depending on ingredient availability and sourcing.
Rescheduling
We understand that plans occasionally change.
If you need to reschedule:
- 30 or more days before your event: Your booking retainer may be transferred to a new date within 12 months, subject to availability.
- 15–29 days before your event: A rescheduling fee may apply.
- 14 days or fewer: Rescheduling is not guaranteed and may require a new booking retainer.
Cancellations
Because every experience involves customized planning, staffing, and ingredient sourcing:
- Booking retainers are non-refundable.
- Payments made beyond the retainer may be refunded at HUNI's discretion if significant planning or purchasing has not yet occurred.
- If HUNI must cancel due to unforeseen circumstances, you may choose between a full refund or rescheduling your experience.
Venue Requirements
Clients are responsible for providing:
- A clean and functional kitchen
- Running water
- Electricity
- Adequate cooking space
- Dining area suitable for service
Any special venue limitations should be discussed before booking.
Travel
Travel within the local service area may be included.
Experiences outside the standard service radius may incur additional travel, lodging, or transportation fees, which will be outlined in your proposal before booking.
Photography
HUNI may photograph food, tablescapes, and non-identifiable event details for portfolio and marketing purposes.
We will never photograph guests without prior permission.
If you prefer complete privacy, simply let us know before your event.
Food Safety
For quality and food safety reasons:
- Prepared food should be consumed promptly following service.
- HUNI is not responsible for food that has been left unrefrigerated or improperly stored after service concludes.
Gratuity
Gratuity is always appreciated but never required.
If a service charge or gratuity is included in your proposal, it will be clearly outlined before booking.
Our Hospitality Promise
At HUNI, we believe exceptional hospitality is found in the details.
From our first conversation to the final course, our goal is to create an experience that feels thoughtful, seamless, and genuinely welcoming.
Every experience begins with intention, and every guest is welcomed with care.
SHIPPING POLICY
SHIPPING WITH CARE
At HUNI, every order is thoughtfully prepared and carefully packaged to ensure it arrives in the same condition it left our hands. We appreciate your trust and are committed to making your experience seamless from checkout to delivery.
PROCESSING TIMES
Orders are typically processed within 2–5 business days.
During product launches, holidays, or promotional events, processing times may be slightly longer. If there is a significant delay, we'll notify you by email.
Business days are Monday through Friday, excluding holidays.
SHIPPING METHODS
We currently ship throughout the United States using trusted carriers such as USPS, UPS, and FedEx.
Shipping options and estimated delivery times are displayed during checkout.
Once your order has shipped, you'll receive a confirmation email with tracking information.
LOCAL PICKUP (IF AVAILABLE)
For select products and events, local pickup may be available. If offered, pickup details and scheduling instructions will be provided at checkout.
PERISHABLE PRODUCTS
Some HUNI products require refrigerated or expedited shipping.
Perishable items are carefully packaged with insulated materials and ice packs when necessary.
To maintain product quality, we recommend bringing refrigerated items indoors as soon as they are delivered.
INCORRECT SHIPPING INFORMATION
Please review your shipping address carefully before placing your order.
HUNI is not responsible for delays, lost packages, or additional shipping fees resulting from incorrect or incomplete addresses provided during checkout.
LOST OR DAMAGED PACKAGES
If your order arrives damaged or appears to be lost in transit, please contact us within 48 hours of delivery.
Email: hello@hunicollective.com
Please include:
- Your order number
- Photos of any damaged items and packaging
- A brief description of the issue
We'll work with you to find the best possible resolution.
INTERNATIONAL SHIPPING
International shipping is not available at this time.
We look forward to expanding our shipping destinations in the future.
QUESTIONS
If you have any questions regarding your order or shipping, we're happy to help.
Email: hello@hunicollective.com
Every HUNI package is prepared with the same care we'd offer if you were gathering around our own table. Thank you for allowing us to be part of your home.
SUBSCRIPTION POLICY
HUNI Subscription Terms
Last Updated: July 2026
By purchasing a subscription from HUNI., you agree to the following terms and conditions.
Subscription Services
HUNI. offers recurring subscription services, which may include:
- Cold-pressed juice bundles
- Wellness shot packages
- Meal and wellness kits
- Seasonal Offerings
- Membership-based products or experiences
Subscription details, pricing, and delivery frequency will be outlined at the time of purchase.
Billing & Payment
Subscriptions are billed automatically on a recurring basis according to the selected plan (weekly, bi-weekly, monthly, or otherwise specified).
By enrolling, you authorize HUNI. to charge your selected payment method for all recurring subscription fees until canceled.
All prices are listed in U.S. dollars and are subject to applicable sales tax.
Renewal
Subscriptions automatically renew at the end of each billing cycle unless canceled before the next renewal date.
You will continue to be charged according to your selected subscription plan until cancellation.
Cancellation Policy
Subscribers may cancel at any time through their account portal or by contacting us at least 72 hours before the next scheduled billing date.
Cancellations submitted after a renewal charge has been processed will apply to the following billing cycle.
Skipping or Pausing
Eligible subscription plans may be paused or skipped with at least 72 hours' notice before the next scheduled order date.
Availability of pause features may vary by subscription type.
Refund Policy
Due to the perishable nature of our products, subscription charges are generally non-refundable once an order has been processed.
Refunds or credits may be issued at HUNI's sole discretion in cases involving:
- Incorrect orders
- Damaged products
- Missing products
- Delivery issues caused by HUNI Collective
Customers must report issues within 24 hours of delivery.
Product Availability
HUNI Collective reserves the right to substitute ingredients or products when necessary due to seasonal availability, supply shortages, or quality concerns.
Any substitutions will be made with comparable products whenever possible.
Delivery & Pickup
Subscribers are responsible for providing accurate delivery and contact information.
HUNI Collective . is not responsible for products that spoil due to:
- Incorrect delivery information
- Failure to retrieve products promptly
- Missed pickup appointments
Changes to Subscription Plans
HUNI Collective reserves the right to modify subscription pricing, product offerings, or delivery schedules. Customers will receive reasonable notice before any material changes take effect.
Termination
We reserve the right to suspend or terminate subscriptions for fraudulent activity, abuse of services, chargebacks, or violations of these terms.
Contact Information
For subscription questions, modifications, or cancellations, please contact:
HUNI COLLECTIVE LLC
Email: hello@hunicollective.com
Website: hunicollective.com
BRAND MERCHANDISE POLICY
Brand Merchandise Return Policy
If you are not completely satisfied with your brand merchandise order, we’re here to help.
Eligible Returns
We accept returns on eligible merchandise items within 3 days of the delivery date.
To qualify for a return:
- Items must be unused, unworn, unwashed, and in original condition
- Tags and original packaging must be attached (if applicable)
- Proof of purchase or order confirmation is required
Non-Returnable Items
The following items are final sale and cannot be returned:
- Perishable goods
- Personalized or custom-made items
- Digital products or ebooks
- Clearance or sale items
- Gift cards
Damaged or Incorrect Orders
If you received a damaged, defective, or incorrect item, please contact us within 48 hours of delivery with:
- Your order number
- Photos of the item and packaging
- A brief description of the issue
Once reviewed, we will provide a replacement, store credit, or refund if approved.
Return Shipping Cost
Customers are responsible for return shipping costs unless the item arrived damaged or incorrect. We recommend using a trackable shipping service, as we are not responsible for lost return packages.
Refunds
Once your return is received and inspected, you will be notified of the approval status. Approved refunds will be issued to your original payment method within 7–10 business days.
Shipping charges are non-refundable unless the return is due to our error.
Exchanges
We currently do not offer exchanges. If you need a different size or item, please place a new order after your return has been approved and store credit has been issued.
Contact Us:
Email: hello@hunicollective.com Subject: RETURN
are your products & services safe for everyone ?
Our offerings are designed for general wellness. However, if you are pregnant, nursing, or have a medical condition, consult your healthcare provider before starting cleanses or any of our products or services .
Can I collaborate with HUNI?
We welcome aligned partnerships. Please contact us through our website for collaborations and brand inquiries.
do you host events or workshops?
Yes. We host events, pop-ups, and community impact experiences. Frequently check our Events page, follow us on social media, and don't forget to subscribe to our newsletter to ensure you don't miss an update.